Frequently Asked Questions

What is Mindstride?

Mindstride is a comprehensive mental health platform designed to provide personalized care through innovative technology solutions. We are committed to making mental healthcare accessible, while improving patients’ outcomes.

What services does Mindstride offer?

Mindstride offers a range of program-based mental health services focused on symptoms, including mental health assessments, personalized care plans, and resources for ongoing support.

What is an Employee Assistance Program (EAP)?

Often part of a larger corporate wellness plan, an EAP is a benefit program funded and implemented by employers or plan sponsors to help their employees or members navigate personal and work-related difficulties.

I work with a third-party benefits administrator / advisor and am interested in a partnership with Mindstride. How do I proceed?

Mindstride is always looking to make quality clinical care accessible to more people. Click here to join our growing network of partners.

Can I change my program if I'm not satisfied?

Yes, you can change your program if it does not meet your needs. With frequent consultations, we can modify your program to better suit your requirements. Simply contact our support team to discuss your options.

How can I sign up for Mindstride?

Mindstride is an Employee Assistance Program (EAP) provider. Signups are managed by your organization. Please contact your HR department for more information on how to access Mindstride services.

Is Mindstride covered by insurance?

Mindstride accepts various insurance plans. Please check with your insurance provider to see if Mindstride's services are covered under your plan.

Can I use Mindstride for emergency mental health situations?

Mindstride is not intended for emergency mental health situations. If you are experiencing a crisis, please contact emergency services or go to the nearest emergency room.

How is my privacy protected on Mindstride?

Mindstride takes your privacy seriously. We use state-of-the-art encryption and comply with all relevant privacy regulations to ensure that your personal information is kept secure. Read our privacy policy here.

How can I provide feedback about my experience with Mindstride?

We value your feedback and encourage you to share your thoughts with us. You can provide feedback here.